退伍军人政策:Successful method of marketing telephone

                                                          Successful method of marketing telephone



With the above;


Contributed Tip 1: uncertain transaction method

    Say some telemarketing, who deliberately did not grasp the situation, allowing customers to worry about, and eventually make up co-determination.

    A, "ah, wait, let me check our Li curriculum this month, he might have time this month is booked, and if so, we have to arrange the next month."

    B, "three-year, April and May are the peak season we have the talent market, I do not know that yesterday was not the remaining two stalls have been booked over. You wait a moment, I make a phone call confirm, slightly I call upon you. "

    C, "you just mentioned this computer model, is the most popular varieties, almost every three days we will enter a number of new goods, we may not stock the warehouse, I'll make a call again."

Contributed Tip 2: Typical stories deal law

    In bringing before the first tell a story, in the end of the story, the clever to contribute. Japan's insurance industry has a son named Shibata and housewives, from the first time in 1978, boarded the Japanese insurance industry, "Champion" after 16 consecutive years ranked "Japan", she has been able to achieve such good performance, and she will inseparable storyteller. For parents to children to buy insurance, the situation is always hesitant, she will always tell a "blood" of the story:

    "There is a father, one time frame car seaside holiday home, unfortunately, the accident occurred. When the father was taken to hospital for first aid, but could not find the same type of blood, then Dad's son stand up, his father lost the blood. "

    "After about an hour, my father woke up, his son was preoccupied. Next to the son asked why the people are not happy, but his son whispered: 'When will I die.' It turned out that a son before transfusion If the blood out to the people themselves will die, before making a decision he already had his life in exchange for father's life. "

    "You see, son, you can do for our parents to sacrifice their lives, do we parents for son's future, an insurance policy, you have to hesitate?"

Contributed Tip 3: Comparison transactions law

    The two different times, different places and different forms of cooperation under the premise of both listed, compared, and finally choose a more favorable condition of the other party contributed.

    "A certain manager, this time we open class fee is like this; before the 15th of this month, and there are more than 5 people can enjoy the 8 signed up with discount, that is only 1,600 yuan per person. 15, after the application no concessions, that is 2,000 yuan per person. Today is the 13th, you can now register the case, you can enjoy the benefits. I ask you to send some over, I'll be with you to register. "

    "This period coincided with May Day, we introduced a series of promotions, you just saw in this a few clothes, had to be several hundred dollars in peacetime, as long as you do now less than 100 yuan, you can buy, you should see a few pieces of it? "

Contributed Tip 4: led directly to the law

    Ask for is a direct order, sign the agreement.

    If surgery is as follows:

    "Ms Wang, I faxed the quote, you only need to sign, the overshadowed chapter, faxed to me on it."

    "Ms. Lee, we have here a model contract, I will send you to see if there is no problem to sign stating that you wish, cover the chapter to me, okay?"

    "Manager Ma, in order to arrive as soon as you could get, today, I can help you order it?"

Contributed Tip 5: Suppose transaction method

    This technique led to more use than is assumed in advance the other party has agreed to cooperate, and then directly ask the cooperation between the relevant details.

    "Mr. Wu, what you want, when our engineers install your home?"

    "What do you think the price is reasonable? Your best offer."

    "Do you buy some?"

    "Ms. Tong, we arranged for this public course next Friday and Saturday, you can send some people over there do?"

Skills contributed 6: Choose one transaction method

    Provides two answers to the customer can select options, but no matter which choice the results are agreed to cooperate.

    "Ho, prepaid calls on a matter, you would like to prepaid prepaid six months or one year?"

    "Manager Ma Hello! Timing point of view from the trainer, training, preferably arranged in this month or next month 12 ~ 15 1 ~ 3, which time more convenient for you then?"

    "You hope that our sales tomorrow morning or tomorrow afternoon to send the goods back?"

Promote skills 7: Crisis transaction method

    By about a matter closely related with the customer and to clarify things happen on the client and the people around the adverse impact, so that customers have a sense of crisis, and eventually determined the bill.

    "Zhang, according to recent reports indicate that within the last month that the district had a total of 3 cases of theft! To your life in order to avoid unnecessary trouble, we recommend that you immediately install the security door."

    "Uncle Wang, recently often silly people are always harassing phone calls to other people your home, we have taken a number of telecommunications companies precautionary measures, but to bring your life to avoid unnecessary trouble, we recommend that you immediately open Caller ID, you think of that? "

    "Manager Li, this time is the annual recruitment season, our side of the booth is very tight, if the decision later, I am afraid there is no suitable location, I suggest you now finalized and I am good to you arrange a location near the entrance of the best. "

Promote skills 8: Transaction Act to retreat

    Negotiations with customers, one's own first to make a small concession, while the other conditions will cooperate to make a corresponding adjustment, and immediately contributed.

    "If we bring new products to sell you at the original price, you are not intend to provide 20 million not 10 million?"

    "If you do five consecutive training, then price we can give to Jiuzhe. And if the words just did a price quote that we provide, you would like to do one or five it?"

    "Due to delay one week, we can offer 300 yuan / ton, you think about it, okay?"

Promote skills 9: make a decision for the client transaction law

    For some hesitant customers, telephone sales staff to find out the customer should be the most immediate areas of concern, and then given a free hand for the customer to recommend a product to meet their needs.

    "Lin always, if you take into account the durability, I think this product is most appropriate for you, because this product is the use made of Aeronautical Materials, both high temperature and corrosion, you will see this afternoon we to send someone to your home, can I? "

    "Shujing Li, if you want to ensure that the training effect, I believe Li Xiangyang teacher is the most suitable candidate, because the teacher had Xiangyang line of work and led a rich experience. You say?"

    "Mr. Lee, according to the situation you just mentioned, I suggest you do first phase of training and see if you are satisfied with this one, then to arrange additional training too late, you say?"

Promote skill 10: Law of the deadline deal

    An activity clearly tell customers how long concession period, concession period, in the interests of customers to enjoy what is; also reminded customers, after the end of promotional period, customers buying similar products if the words will be what the loss.

    "Tassel President, this is our event the last day of this month, and after today, the price will go up 1 / 3, if you need to buy it, must immediately be determined."

    "Army Headquarters, this month is that celebrated its tenth anniversary, so we can enjoy the preferential price, next month will be transferred to the original price, if you buy now can save 50 yuan / box, you need to buy how much? "

    "Mr Cheung, if you register before the 15th, then you can enjoy the discount for each purchase discount, today is the 14th, over the next two days, no longer entitled to any discount, you see, I asked to help you register, you can do ? "

Promote skills 11: The procedure is simple transaction method

    To tell customers for a business process is very simple, and then let the customer make a decision as soon as possible.

    "Luo total, for this card is very convenient, you only need to tell me your address and zip code, I send you directly to the past to be great."

    "Mr. Wang, for the Caller ID service is very simple, we just need to confirm some information on the phone immediately to help you open service, you do not have to go to the Business Office to apply for, ask your ID number?"

    "Registration is a simple process, you need to download on our website registration form, fill out the relevant content is good, direct e-mail us on it."

Promote skill 12: Law of future transactions

    Assume that customers have already signed the relevant agreement, and then prospect the benefits customers receive the product.

    "Baiyun President, if this house is now laid down, immediately pay a deposit, then two weeks later, you can enjoy the beautiful scenery here, what do you hesitate?"

    "Mr. Hu, now for broadband access services, you can enjoy the fast tomorrow, the feeling of surfing the Internet, no longer have to worry about frequent crashes, the case file is missing, you see this afternoon, we will send engineers to install it for you, okay? "

    "Wang, if you are immediately introduced to our program, then your company's telephone sales staff in attending training, will increase its level of telephone communication to a new level, company performance will steadily increase, you see, we now put this matter to determine down, how? "

Promote skills 13: a small amount of trial law deal

    Any person as fresh as the first contact with something, there will be a lot of worries, this time before the other party may suggest a small amount of trial results if they feel good after using it, and then a second cooperation.

    "Fangjing Li, our first contact with each other is not very understanding, I have a suggestion, the first time you can buy a little less, if you are using, I felt well, buy a little more, how do you see?"

    "According to the size of your business, you need 5 to complete the training, but I suggest you do first one is better, if they feel the training we get on really can help you, Hi, not too late to increase. You see it ? "

    "Lei Jingli, I suggest you first try to open a month, if you use a month later, you feel very satisfied, we do not renew late, do you think?"

Contributed Skills 14: frank transaction method

    From the customer's vital interests, in a frank attitude towards their own particular products, if customer demand is really suitable to recommend him; If the product does not meet customer demand, contributed to give up.

    "Wang, Hello! We have to communicate on the phone several times, and we have a preliminary understanding between the operators. From this point of view several times to communicate with you, I personally think you did not need to buy such a high configuration of the computer, because many functions used in your daily work less likely. I suggest you may wish to buy another computer to try a K88, K88 from the configuration and performance is very suitable for you, how do you see? "

    "About the price, our product is really a bit expensive than similar products, but I hope you take the time to do some more again and compare the quality of similar products and services, I hope we do business is a long-term stability relations. If I sell you the higher price, you can not take care of my business again, I am not a fool, a business does, right? I have just quoted the price you give is true your best price, you do not hesitate friends. "

Transaction Law to promote skills 15:3 F

3F transaction method, that feeling (Fell), that (Felt), found (Found).

    First that they understand the customer. And then cite some examples, the beginning is that other people feel so, but they use the product and found it very worthwhile.

    "Sister Sue, I understand your feelings, we have some other customers also feel that there is no beginning to grasp, but after their staff through training and found that performance actually increased by 1 / 3, you have any concerns?"

    "Miss Peach, I can understand your feelings, the beginning of the target company's Wang also think the price is too high, then he found that after using our services effective this product is really, really value for money. You may wish to buy A first try? "

    "Digested comrades you say that I understand you feel that my lot of customers come to feel the beginning that we take here, no hiring. However, hiring them to have us time after that they found us either services or sites are very good, you may wish to come to us this week, feel, and how? "

    Promote skills 16: "last question" transaction methods

    Listen carefully to customers in all questions prior to purchase products, and finally end with a question, and directly contributed.

    "The total cow, I want to know the price is not an issue you care about the final, if we agree on a price, then you can not order right away?"

    "Mr. Shaw, the effect is not the last issue you care about, if we settled the case, you will decide soon sign it?"

    "Ms. English, delivery is not you care about the last question, if we can guarantee to complete orders within the agreed time, we are not to be able to sign the contract?"

Contributed to 17 skills: strengthening confidence in the transaction method

    Cited by relevant certificates to the other side, thus strengthening confidence in each other to buy the product. Shown to be related to the company's strength, reputation; also other consumer products have already purchased witness; also can be a product has obtained the relevant qualification certificate.

    "General Lee, Hello, on our reputation in the industry, I believe you should have heard, last month, because our company's financial relationship between the export of a product will reportedly offer a $ 5 low / double, and later Our company CEOs or reported by the original price and foreign cooperation. so you can rest assured that even if the lose, our company will keep its promise, this is our company has consistently adhered to the culture. about the credibility of our company, you should have nothing to worry about , is it? Otherwise, I shall now put the contract faxed to you, you look after, no problem, we will be co-determined, how do you think? "

    "Mr. Wang, you are really a great vision, the people that you saw in this product, its technical content is currently in the country in an absolutely leading position, this product is a total of 12 national patents, and in 2005 received a total of 8 key certificate. So far, our company is basically selling this product in short supply situation. How much would you like to set the cargo? our side good for production according to your orders. "

    Promote skill 18: Law of the Jedi fight back transaction

    Telephone marketing staff on the phone tried everything, the other party, or flatly refused, at this time may wish to use this trick.

    In the final before giving up, ask for help, access to opportunities in the standby moving.

    "General Law, today Thank you for your valuable time, I learned from you a lot of things. Finally, I have a small favor to ask you to help us, please? Recently my company in order to enhance customer service quality, ask us: If you succeed with customers to explain our products or technology or myself there must be a bad place. so please could you gets advice, where I was not good enough? to give a chance to I can improve. "

    "Mr. Liu, I know that our product is for you, but my limited ability I can not convince you, I throw in the towel. However, hang up the phone, I have one last request, hope you can help me the last busy. Please point out my weakness, so I have a chance to improve it? "