齐闵王称帝:2007年GCT英语完成会话专项训练(一)

    遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。

    比如，在商店里，收款员找错了钱，你可以说：

    Excuse me, I think you‘ve given me the wrong change

    或者 Sorry, I think this change is wrong. I gave you $20, not $10.

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    在酒店里

    房间的调温器坏了：

    Excuse me, but there‘s a problem with the heating in my room.

    Sorry to bother you, but I think there‘s something wrong with the air-conditioning.

    失窃了：

    I‘m afraid I have to make a complaint. Some money has gone missing from my hotel room.

    房间没有整理：

    I‘m afraid there‘s a slight problem with my room - the bed hasn‘t been made.

    当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。

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    Excuse me, I‘m afraid ...

    Excuse me, there seems to be something wrong with ...

    There appears to be something wrong with ...

    Oh, I am sorry about that, I‘ll...

    Well, I‘m afraid there is nothing we can do about it, actually.

    I‘m afraid there isn‘t much that we can do about it.

    I suggest you leave it with us, and we‘ll see what can be done/we can do.

    I‘m afraid the manager isn‘t in at the moment. Could you call back later?

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    Excuse me, I‘m afraid...

    Excuse me, there seems to be something wrong with...

    There appears to be something wrong with ...

    Oh, I am sorry about that, I‘ll...

    Well, I‘m afraid there is nothing we can do about it, actually.

    I‘m afraid there isn‘t much that we can do about it

    I suggest you leave it with us, and well see what can be done/we can do.

    I‘m afraid the manager isn‘t in at the moment. Could you call back later?

    A: Do you think you could keep the noise down a bit?

    B: Sorry! Have I been keeping you awake?

    A: Yes, and another thing—would you mind not using my toothpaste?

    B: I‘m sorry. I thought you didn‘t mind.

    A: That radio‘s terribly loud. Could you turn it down a fraction?

    B: Sorry! Is it disturbing you?

    A: Yes, and something else—wouldn‘t it be an idea to buy your own soap?

    B: Sorry! I didn‘t realize you felt so strongly about it.