赫曼德陶瓷是几线品牌:遇到各类人的沟通方法

极好争辩                                        心理                                                        方法                                 好斗的性格                                                1沉住气                                 专门喜欢当场让人难堪                           2.1 先肯定                                                                                                            2.2把问题转给大家                                可能正受问题捆扰                                    3 私下谈 跑题                                                办法                                             自己承担责任                              "可能是我的话把你引出了主题,我再重复一下我们的主题  " 顽固分子    
                                      心理                                                        方法                               不愿改变                                                        1把问题转给大家                               抱有偏见                                                        2告诉他时间有限                               不明白你的观点                                             3 告诉他 私下谈 个性冲突           
                                       心理/背景                                             方法                             不同立场部门                                                 1求同存异                                                                                                      2 转移话题到主题上                                                                                                       3让持中立态度的人参与讨论 过分健谈                                  心理                                                              方法                             1 好表现或哗众取宠                                          1 轻松待之                             2 见多识广想表现                                             2   "这观点确实很有意思,现在让我们看看其他人怎么看"                            3  天生多嘴 询问你的观点                                 心理                                                               方法                            1 想把你置于问题焦点                                      1 通常应避免替学员解决自己的问题.                            2 想得到你的认同                            3 仅仅想得到你的建议 漫无边际                                办法                            1 友善态度的打断:"我们有些偏离主题,现在让我们回到正题上:"                            2最后一招,不时看表 沉默不语                               心理                                                               方法                             厌烦                                                                  点名提问                             莫不关心自视清高                                         让他对其他人的观点谈看法                            害羞                            没把握 发牢骚                              心理                                                                方法                           专业牢骚者                                                     指出我们无法改变政策                           确实有合理的抱怨                                          私下讨论                                                                                                    把问题转给大家                                                                                                    强调时间不够 完全的错误                                方法                          1"我明白你的感受,这也是一种看问题的方法'                           2"我明白你的看法,但让我们看看真实情况'                           3必须委婉的处理 表达不清                              方法                                    1 不要说:"你的意思是......"                               2 应该说:"我来重复一下你的观点................."然后用更清楚的话表达出来  私自谈话                          方法                        不要让他们难堪                        点名让其参与讨论                        叫他的名字,然后重复一遍问题,问他的观点                       快言快语                                 心理                                                            方法                               确实想提供一些帮助                                   请他做总结                          表现欲强出风头                                             巧妙的向其他人提问打断他                                                                                                 感谢他,然后建议;'让其他人一起来进行好吗?"