魅族flyme商店下载:BEC

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BEC初级口语电子讲义

主讲：谢娇岳

欢迎使用新东方在线电子教材

BEC Preliminary介绍

Ⅰ BP Introduction BEC初级介绍

　 (ⅰ)Why take BEC exams?
　 * strong growth
　 * rigorous quality control
　 * wide suitability
　 * wide business context
　 * value for study and business career
　 * international recognition for work and study

　 (ⅱ) BP Content BP包含的内容

　　BP考试主要是考学生的语言能力，包括听、说、读、写四个方面。试卷所设计的语言文字基本上都与商务有关。另外，还考学生的英语语法、结构等内容。
　　BP考试分笔试和口试两大部分。笔试包括阅读、写作和听力。

听说读写

听力：电话、面谈、问路、讨论等

阅读：来往函电、表格、会议记录(memorandum)、广告(advertisement)、通知(announcement)、日程安排(business schedule)、电话留言、简历(resume/CV)、商业文章、信息转换、产品目录(product catalog)

写作：写短文、商务信函(查询信、复查询信、抱怨信、图表描述)

口语：日常会话(daily conversation)、简单陈述(mainly presentation)、讨论问题

　 (ⅲ) Papers 试卷

Preliminary

Vantage

Advanced

Reading

1 hr 30 mins ﹡

1 hr

Writing

45 mins

1 hr 10 mins

Listening

40 mins

40 mins

Speaking
( 2 candidates)

12 mins ﹡﹡

14 mins ﹡﹡

16 mins ﹡﹡

　　(ⅳ) Grades 评分等级

　　* one overall grade
　　* each skill counts for 25%
　　* candidates also receive profile of performance
　　* Preliminary: two pass grades, namely, pass with merit and pass
　　* Vantage and Advance: three pass grades

(ⅴ) Introduction to BP Preparation Resource
　　* vocabulary
　　* textbook

《Pass Cambridge BEC Preliminary》

《Further Ahead》（a communication skills course for Business English）
　　* mock exam papers: 9 sets

Ⅱ 学习方法 Learning Methods

　　What is International Business English? 什么是国际商务英语？

　　国际商务英语，指的是人们从事国际商务活动中所使用的具有行业特征的英语，这些行业包括：国际贸易、国际金融、国际会计、国际运输、国际商法、保险、银行、经济、营销、物流、企业管理、商业服务等。

　　How to learn International Business English? 怎样学习国际商务英语？

　　1. 掌握一定的商务英语词汇、短语和句型。

(1) 词汇方面
　　commercial
　　e.g. The TV show was interrupted by too many commercials.
　　prospect
　　e.g. He called on some prospects but failed to make a sale.
　　make
　　e.g. These products are of Chinese make.
　　The factory manufactured five makes of tractors.

　　(2) 短语方面
　　soft selling hard selling
　　Some sales people adopt a direct ‘hard sell’ approach, while others use a more indirect ‘soft sell’ approach.
　　have a bad year
　　The corporation is having a bad year and it will probably be necessary to dismiss a few office staff.
　　break into/penetrate the market
　　There is chance that we’ll manage to break into the UK market.

(3) 句型方面
　　I am writing to you concerning…
　　I can’t agree more.
　　You can always reach me at the number…
　　We would very much appreciate it if you could…
　　I noted with interest your advertisement for…
　　That’s exactly what I think.
　　You are wanted on the phone.
　　As requested, we enclose for your attention…

2. 熟悉世界贸易组织。
　　3. 熟悉国际商务英语有关行业的基本术语及其内涵意义。
　　4. 学习国际商务常识，略知相关专业知识。（一个中心，四个基本点）

一个中心：国际贸易知识。

　　四个基本点：国际经济、国际金融、营销策略、国际商法。

　　国际经济：4C规律（Competition, Contradiction, Coordination, Cooperation）等。
　　    国际金融：外汇、国际收支、货币的一般知识。
　　    营销策略：市场调研、营销组合、目标市场、战略营销等。
　　    国际商法：合同、WTO协定文本（基本常识）、知识产权等。
　　5. 密切了解国际商务最新动态。

第一讲

Ⅰ Introducing yourself & Introducing some else

E.g. 1

Good morning, ladies and gentlemen.

I’m so happy to be here today.

I’d like to introduce myself.

My name is Jennifer.

I come from Kaohsiung.

I’ve been living in Taipei for three years.

I am a student.

I like outdoor life.

I’m interested in sports, especially mountain-climbing.

I like making friends with people from all over the world.

I hope we’ll become good friends.

Thank you, everybody!

E.g.2

Good morning, ladies and gentlemen.

This is Michael Wang.

You’ve all heard about him.

He’s a good friend of mine.

You’ll have a chance to chat with him.

Let’s make him feel at home.

Here he is.

Michael Wang. Big wheel

Let’s give him a big hand.

Ⅱ Presentation

Introducing yourself

Greeting

Introduction

Response

Hello

Good morning/afternoon

How do you do?

Let me introduce myself. My name’s___________________

My name’s________________

I’m______________________

Pleased to meet you.

I’m______________

Nice to meet you.

Mine’s____________

Nice to meet you.

I’m___________

Introducing someone else

Request for introduction

Introduction

Response

Could you introduce me to______________________?

I haven’t met_____________

I don’t know anyone here. You’ll have to introduce me.

Of course. Let me introduce you to__________________

I’m sorry. This is__________

Of course. I’ll introduce you to_______________________, this is____________________

Let me introduce you two. ___________, this is________

Nice to meet you.

Very nice to meet you.

Nice to meet you.

Ⅲ Business Dialogue

Dialogue 1 Introducing an Acquaintance

Mr. Lee: We’ll get Miss Lewis’ opinion on this, I think.

Mr. Jones: Miss Lewis…I’ve heard that name. Oh yes! I heard she is one of the secrets of this company’s success. Everyone was raving about what a great job she’s done in motivating the … (interrupted by Mr. Lee)

Mr. Lee: Uh, Mike … speak of the devil … the famous Miss Lewis is standing right behind you. Mary, let me introduce our new Accounting Manager’ Mike Jones. Mike, this is Mary Lewis.

Mr. Jones: So you’re the famous Miss Lewis! So nice to meet you at last! I’ve heard so much about you.

Miss Lewis: All good, I hope. It’s nice to meet you, too.

Mr. Jones: Yes, I assure you, it was all good. What do you do in Human Resources

Miss Lewis: I’m the General Manager of Human Resources. I took over from Jim when he stepped down a few years ago. And how long have you been in the Accounting Department

Mr. Jones: Just started, I’m afraid. But I hope to see more of you in the future. It was so nice to finally meet you.

Miss Lewis: Same here. I’m looking forward to working with you.

Dialogue 2 The Lunch Meeting

Mr. Lee: You must be Miss King. I’m Leo Lee. Wow, you look just as you described on the phone.

Miss King: Yes, I am Miss King. But please call me Betty. It’s great to meet you, Mr. Lee. Thanks for suggesting a lunch meeting. I’ve got a hectic schedule, so this is a great way to kill two birds with one stone.

Mr. Lee: Me, too, and it’s my pleasure. You must be wondering who my friend here is. I’ve taken the liberty of inviting my assistant, Mr. Young. He’ll be taking a few notes.

Miss King: Great! Nice to meet you. It’s always good to have someone to keep track of things when you’re brainstorming.

Mr. Young: Nice to meet you, too.

Mr. Lee: Well, let’s go through the buffet line and then we can get down to business.

Ⅳ Introduction to BP Speaking

format

conversation

presentation

discussion

criteria

pronunciation

vocabulary & grammar

discourse management

interactive communication

examiner

interlocutor

assessor

Cambridge examiner

第二讲

Ⅰ Greetings

What’s up?

What’s happening?

What’s going on?

How’s it going?

How’s everything?

How’s everything going with you?

How are you doing?

How are you getting along?

How are things with you?

How are you?

How have you been?

How’s life been treating you?

与考官见面用语

1. Glad to meet you here.

2. How nice to see you.

3. Fancy seeing you.

4. How are you?

5. I’m glad to have had the opportunity to meet you here.

6. How do you do?

7. I’m glad to meet you.

8. I’m pleased to meet you.

9. I’m pleased to make your acquaintance.

10. It’s a pleasure to meet you.

考试结束语表达

1． That’s very kind of you. Thank you.

2． Thank you very much for giving me information.

3． Well, thanks for talking to you and I wish you all the best in your future.

4． Thank you, Sir/Madam.

5． Nice to talking to you.

6． Before you go, is there anything else you’d like to tell me?

7． I appreciate your talking with me. Goodbye.

8． I enjoyed talking to you.

9． It has been very helpful talking to you.

10． Hope to see you again.

Ⅱ Conversation

Possible Questions

第三讲

Ⅰ Conversation

注意：

1．考试中不要说 “Pardon?”

2． Never say “sorry” in examination!

3．没听清可用以下说法

I don’t quite understand you. Would you explain it a little bit for me?

I am not so sure what you are getting at. Would you express it in another way?

Free Time

Do you have much free time?

How do you spend your free time?

What do you do in your free time?

What’s your hobby?

Why do you like…

Is there any particular reason why you enjoy…

When did you first take up / start…

(Why did you start then?)

² Particular reason

² Cultivate a hobby

² It’s never too late to take a hobby.

---Churchill

² Outdoor activities:

Sports: tennis / golf / baseball / attend the gym / fitness center

ü Work out=exercise

² Recharge the battery:

Attend a training course

Read various books, for example…

² Chat online

Watch TV

(passive viewer) TV=one-eyed monster

ads (advertisement advert)

ü Commercial

ü Teleplay

ü Educational programs

ü Amusement programs

² Music: classical / light/ pop / jazz / blues

Folk song/ rap

² Fine arts

Abstract painting / oil painting/Graffiti/Sketch

ü I am fond of traveling. Traveling is a good way of learning and a good way of communicating with other people.

ü No, I don’t have much free time, because so many wonderful courses are fixed.

ü I prefer doing exercises, (most of time) I’d like to attend the gym or go to the fitness centers. If time is enough, I’ll read various kinds of books.

Possible Topics & Questions

第四讲

Ⅰ Conversation （Warming up Ex.）

1．

Exercise daily.

Work out every day.

Keep yourself in shape.

Let’s exercise.

Let’s burn a few calories.

Let’s give our bodies a workout.

Image is everything.

Stay fit and look healthy.

People judge you by your appearance.

Your health is precious.

You can’t buy good health.

Health is more important than wealth.

Thin is in..

Fat’s not where it’s at.

You need to slim down.

Let’s walk down every street.

Let’s cover every inch of this city.

Let’s learn about this city inside out.

Let’s get rowdy.

Let’s whoop it up.

Let’s paint the town red.

Let’s go crazy.

Let’s raise hell.

Let’s wake the dead.

I want to travel.

I want to see the world.

I’m going to be a globe-trotter.

Let’s see the unseen.

Let’s do what’s never been done before.

Let’s travel the world far and wide.

Ⅱ Presentation

1. What is important when choosing a business club to join in?

² Leisure Facilities

The leisure facilities may be the answer, I think. It can make us very happy and comfortable after all day’s work and sometimes we can enjoy our lives in the club.

² Type of Events

If there are many types of events in the club, we will select it. Different types of events can provide us with many experiences that we have not gone through in daily basis.

² Cost

The cost may be a very important factor. If the cost is too high, many guests would be scared away, and the cost should be reasonable according to the services on offer.

² Club Members

I think club members will be the only answer. If someone can meet the celebrities of different circles in the club, he will be happy to join in the club and he may have a chance to make friends with them.

² Organizer

A good organizer will be the winning point. If everything is arranged in order, the guests can easily find the person he’s looking for and do whatever they please, the guests will be very satisfied.

² Connections with Government Officials

If it’s up to me, the factor of Connections with Government Officials is also very important. Strong Connections with Government Officials can be useful to build good relationships with the establishment, which will be very beneficial to the business

2. What is important when choosing a business-training course?

² Cost

I’d like to see if our company could afford the expenses. Should the business training course costs too much, the company will have to reconsider the value and effect of the training course.

² Size of group

If I were the decision maker, I would select a small group. Size of group will decide the quality of training to some extent. A small group will give the trainees more opportunities to develop themselves.

² Subjects covered

If the training course covers a wide range of subjects, it will be more useful for the trainees in different aspects. The more subjects are covered, the more experience they will acquire.

² Trainers

If there are many excellent trainers handling this course, it surely will be interesting and attractive. Everybody wants to learn from excellent teachers.

² Duration

A proper duration for a training course is very important. As long as the trainee is not disturbed during the course, and the timetable is reasonably arranged, the course can be regarded as a successful one.

² Relevance to my job

I will select a training course, which is related to my present job. My work demands fresh minds and new skills. It couldn’t be better if I got some detailed guidance to my job from this course.

3. What is important when choosing a center for a conference?

² Facilities

A facility available is regarded as the hardware component of a conference center. It would be super if the facility were always in good shape, so our work won’t be held up.

² Accommodations

As a comprehensive building, a conference center should provide office facilities as well as daily necessities. Satisfactory food and bedrooms would make their stay a pleasurable recollection.

² Locations

To select the right location is always important in doing business. For a conference center, company-intensive downtown area is not a bad choice. But there’s also a trend to move towards the suburbs.

² Surroundings

Escaping the hustles and bustles of the city is a pursuit in vogue. Conference centers are catering to this desire too. That’s why so many of them are located in tranquil parks.

² Nightlife

To lead a colorful nightlife was originally a western lifestyle. Thanks to our open-up policy, we Chinese are learning how to relax after hard work in the daytime. So it would be considerate for the conference centers to organize some recreational events.

² Traffic

I’ve seen the narrow streets surrounding a conference center jammed all day long, which is a negative example. I would choose a place to hold the meetings when people can come and go with ease.

Ⅲ Presentation Discourse Management

1. Opening Sentence

Well, I’d like to make a short/brief/mini/one-minute presentation on the topic…

2. Body （一般讲2-3个要点，根据语速和知识点调整）

First,…

Second….

Third,…

3. Closing Sentence

Anyway, that’s why I think so.

Thank you very much.

Thank you for taking your time.

Thank you for listening.

第五讲

Ⅰ Conversation （Warming up Ex.）

1．

I’m beat.

I’m bushed.

I can’t keep my eyes open.

I’ve had it.

I’m exhausted.

Let’s call it quits for today.

I’m only human.

I’m not a machine.

There is only so much I can do in a day.

I need a pick-me-up. ---stimulation 提神剂 stimulus 兴奋剂

I need something to perk me up.

Let’s get some coffee.

I’m slowing down.

I’m losing steam.

I’m tiring out.

I need some stimulation.

I need some more energy.

How about some coffee?

You look tired.

You look sluggish.

Did you have a sleepless night?

You look under the weather.

You don’t look yourself.

You look out of sorts.

You look worried.

Is anything wrong?

What’s on your mind?

What’s troubling you?

What’s bothering you?

What’s eating you?

You look tired.

You look haggard.

You look spent.

You look pale.

You look awful.

You look wasted.

You look sleepy.

You look drowsy.

You look sluggish.

You look wiped out.

You look burned out.

You look worn-out.

Ⅱ Presentation

4. What is important when attending an interview?

² Punctuality

It’s a merit that we keep our appointment on time. For example, if the interview is due to start at ten o’clock, a candidate should arrive five minutes earlier. In preparation, he’d better pay a visit to the interview site on the day before if possible. By doing this, he could make sure of the shortest route and the approximate time to get there.

² Manner

Remember that the interviewer is observing you even before you enter the room. So don’t you forget to knock at the door first, no matter it’s a shut or open. Moreover, it’s widely accepted that eye contact is indispensable. Look straight into the eyes of the interviewer with politeness as well as self-confidence, and greet him with a smile at the same time.

² Appearance

Someone who is particular about his appearance is welcome everywhere. With you hair neatly cut, your beard nicely shaved and your face cleanly washed, your first impression could not be too bad. In addition, equip yourself with a starched shirt, and ironed suit and a pair of polished shoes; you’re absolutely a pleasant guy in the eyes of both male and female interviewers.

² Talking

Talking is the primary channel we communicate with people. As the saying goes, talking ability is also a powerful weapon when it comes to winning a favorable feeling of others. Choose your words carefully at first, since you’re still a stranger to the interviewer. After getting a bit familiar with him, you can add a sense of humor in your remarks to ease the atmosphere.

² Body language

Nowadays, the importance of body language is regarded as more revealing than what is said. A seasoned interviewer would certainly keep this in mind while talking to you. Gripping your hands together means you are nervous. Similarly, escaping the interviewer’s eyes could leave him an impression that you may be lack of confidence. Remember, you have nothing to lose. So take it as a chat between friends rather than a serious conversation with your boss.

² Personality

Knowing all the interview tricks won’t necessarily guarantee a success. If you talking points are no more than the old stories, your efforts of organizing the materials are still in vain. Something new is needed in order to stir the interview’s interest. Give him a little surprise and nobody cares about whether your point is right or wrong. Sometimes, it could be a quite rewarding try.

5. What is important when giving a presentation?

² Topic

If we choose a boring topic to talk about, we’re facing an unsuccessful outcome. As long as you know what stuff the audience may be tired of hearing, never mention it.

² Equipment needed

It couldn’t be worse if the equipment needed in the presentation breaks down. Presentation techniques depend heavily on equipment. Spending some money to rent high-performance equipment is well worthy.

² Type of audience

An excellent presenter is good at marking off different types of audience from their occupations and social status. Then he picks up his method accordingly in hopes of positive reactions.

² Eye contact with audience

It’s good manners to have eye contact with your audience. If you don’t give them a glimpse every few seconds, they wouldn’t pay attention to your presentation any longer, for you don’t care about their existence.

² Appearance of presenter

An imposing appearance is needed in formal occasions, especially for a presenter, who is the focus of everybody. Casual wear is totally unacceptable if you ever wish to enjoy the audience’s trust.

² Control of rhythm

Until you realize the importance of controlling rhythm, you’re not a qualified presenter yet. Don’t you rattle away to show your eloquence? Pause from now and then, allowing your argument to sink in.

6. What is important when selecting an employee?

² Qualification

Certificates and diplomas do not stand for your entire qualification. Incompetent masters and doctors graduated from highly praised universities can be everywhere. We just cannot depend on them to make a profit for the company. By contrast, interviewees with practical experience would bring us more benefits.

² Experience

It couldn’t be better if our employees are made of people who come from different cities, provinces, countries, and continents. Their different backgrounds could very well serve our purpose of diversification within the company.

² Professional experience

It might sounds curious but I’d really like to give the job-hoppers a chance to demonstrate their capabilities. Those so-called loyal staffs who stick to one particular company as long as possible seem to be afraid of unfamiliar working environment.

² Age

It has nothing to do with discrimination when we take the employee’s age seriously. As people grow older, they tend to be inclined to adhere to past practices and resist changes. Such a rigid guy should be excluded from our paying list.

² Personality

Everyone has a unique personality, which is a welcome phenomenon. If a group of staff members are similar in their personalities, a lot of internal conflicts could be saved. But there’s also a problem to worried. This unit might become a stagnant working place without vitality in the long run.

² Creativity

We attach great importance to an employee’s creativity. Mediocre Yes-man who is used to echo the views of others apparently belongs to redundant laborer. Such a guy would be fired immediately when there’s a call to streamline the staff. As soon as we find an interviewee has scarce creativity, dismiss him promptly.

Ⅲ Presentation Sample

WHAT IS IMPORTANT WHEN…?

Selecting applicants for a job

Working experience

Personal qualities

Communicative skills

Sample

As we all know, the criteria used by HR professionals in screening and selecting applicants normally include such factors as working experience, personal qualities and communicative skills.

Firstly, we pay a lot of attention to working experience of the applicant. A person with a solid record of related experience is more likely to fit in with a new company. Therefore he or she can be trusted to fulfill the tasks and solve the problems in a more professional and competent way.

In addition to this, we also look at the personal qualities of the applicant. Does he or she has integrity, perseverance or ‘can do’ spirit? Surely any organization can benefit from the reliability, devotion and enthusiasm of its employees.

Finally, good communicative skills such as interpersonal skills and team spirit are also becoming an important precondition in selecting qualified employees.

第六讲

Ⅰ Conversation （Warming up Ex.）

1.It’s a long time since I had the pleasure of seeing you..
2. You must be tired from the long flight. Please take a rest today..
3. Since it is hot today, I’m sure a beer after work will taste wonderful.
4. There is nothing I enjoy more than football.
5. I must admit I don’t take a great deal of interest in cooking.
6. Going and looking around the suburbs is a marvelous way to spend a day off.
7. What sort of work do you do at X?
8. It’s really very kind of you to come to see me off.
9. I’ll be looking forward to our next meeting.
10. Thank you for your kind invitation, but I just learned I have to go on a business trip tomorrow.

Ⅱ Presentation Sample

1. What is important when selling a new product?

² Discount

If a trade gives the counterpart a favorable discount in selling a new product, it’ll be easy to reach an agreement. And their volume of transaction can be larger.

² Quality

Of course the quality of a product is very important. To some extent, it’s a decisive factor. Inferior quality will damage the company’s name, and cause a loss of consumers in the end.

² Advertising

An ingenious advertising campaign will attract the eyes of lots of consumers, because the public is inevitably influenced by advertisements in their everyday lives.

² Packaging

I think the packaging of a product will determine its selling performance. In an era of eyeball economy, high-quality products with poor packaging could be left out in the cold.

² Commitment of After-sales Service

If commitment of after-sales service is honored, the consumers might become rest assured. As a result, our product will be in great need.

² Image Ambassador

It’s a common practice nowadays that companies invite fashion models, film stars and pop singers to act as image ambassadors for their products. It turns out to be a very effective promotion approach, especially to the youngsters.

2.What is important when choosing a magazine to buy regularly?

² Contents

Contents are the first thing to consider under this circumstance. People certainly look at what’s in a magazine when they decide to buy it for the first time. The quality of a magazine mainly depends on its contents.

² Cost

I think the cost of a magazine will stir enthusiastic response from the market. If the cost is relatively lower than that of the same category, readers usually prefer the cheaper one.

² Title of the magazine

Title reflects the management principle of a magazine. It’s a highly condensation of the contents. A vivid and smooth-reading title is more likely to be on the lips of everybody.

² Principle quality

Printing quality is the appearance of a magazine. Copperplate printing is widely applied to high-grade magazines, since using low cost plain paper could downgrade their image.

² Columnist

We should hire several highly paid well-known writers to take charge of our famous columns. To encourage ordinary people with literary talent or novel ideas is another selling point.

² Popularity

We decide to buy a popular magazine because many people read it. When we get together for chit-chat, it’s easy for us to find topics of common interest.

3.What is important when organizing a business reception?

² Hosts

Although beautiful girls and handsome boys are pleasant, they’re able to pay the roles of waiters and waitress only at grand occasions like a business reception. What we need for host and hostess are experience grown-ups who can cope with any situations.

² Food provided

Chinese people are famous for our hospitalities. We usually give a grand banquet to entertain distinguished guests. Chinese cuisine is delicious and healthy, so it’s no problem for us to please the visitors.

² Entertainment

Besides eating and drinking, our guests need more. To liven things up, we’d better call up a host of singers, dancers and even acrobats if possible to offer them a pleasant surprise.

² Souvenir

People would be happy when they receive something for free. We can take advantage of this psychology to win them over. By handing out unique souvenirs, your company could be remembered longer.

² Atmosphere

A dull party makes nobody happy, and it’s the same when we’re organizing a business reception. Whether the atmosphere is lively or not is up to the host’s coordination. For instance, he can designate someone to lead the way in applauding to break awkward silences.

² Introductions of guests

We attend a reception not only to say hello to our acquaintances, but also to make some new friends. For this purpose, completely depending on self-introduction would produce limited effect. At this moment, the host and hostess should be honored if they arrange contacts between two strangers to let them know each other.

4.What is important when deciding to buy a product?

² Cost

The method of making financial plans has been introduced to the livelihoods of many contemporary families. They allocate a certain sum of money for each item of expenditure. If a product costs too much, they probably sway to some cheaper alternatives.

² After-sales service

After-sales service is kind of a commitment made to the customers by a business organization. When things go wrong, a producer must live up to its promises. If they pay no more than lip service to the buyers and shirk their responsibility by all means, reconsider your decision to buy anything from them.

² Quality

Quality is, let’s say, the lifetime of a product. High praise for a superior quality will widely spread by word of mouth. That could prove to be a convincing advertisement for free. Many companies have realized this and introduced ISO standards for quality control.

² Brand

We’d buy products of famous brand so long as our purse is full. It’s not a simple matter of gratifying the vanity because brand really counts. A famous brand is often regarded as the embodiment of both high quality and reliable after-sales service. That’s why people are ready to pay a higher price for it.

² Design

Quality speaks for itself has already been a phrase of our fashion. Quality alone an no longer guarantee the success of a produce on the market. It’s easy to understand that gold in the form of ingot cannot be compared with that of jewelry.

² Technology Involved

The influence of technologies on our daily lives is growing more and more evident. Modern lifestyle depends on heavily on the contributions of technological innovations. Products involved with advanced technology are generally patented. And it’s reasonable we pay for the inventors intellectual rights.

Ⅲ Exam Strategy

考场策略：

１．论点鲜明，逻辑清晰，结构分明；

２．选词得当，避免低级错误；

３．长短合适，不要超时。

第七讲

Ⅰ Business Dialogue

1）Booking Tickets

Mr. Lee: I would like to buy a ticket to New York please.

Ms. Booker: When do you plan to travel?

Mr. Lee: I’d like to pack my bags and leave tonight.

Ms. Booker: Are you aware that without two weeks advance notice prices will be very high?

Mr. Lee: Yes I know, but I just got the chance to leave and so I am going to take it no matter what.

Ms. Booker: I understand. So that’s one ticket to New York, and you’ll be departing tonight. Will that be one- way or round trip?

Mr. Lee: I wish I could stay there, but unfortunately it will have to be a round trip ticket.

Ms. Booker: When would you like to return?

Mr. Lee: My return date will be the 14^th.

Ms. Booker: OK. I have several seats available. Would you like a window seat or an aisle seat?

Mr. Lee: Anything but a center seat is fine with me. The middle seat drives me crazy!

Ms. Booker: OK Mr. Lee. I have you booked on flight 513 leaving on the 5^th at 11:00 pm and arriving in New York on the 6^th at 6:00 pm. The return is flight 514 leaving on the 14^th at 8:00a.m.and arriving in Beijing at 12:00 noon on the 15^th.

Mr. Lee: Will there be any layovers?

Ms. Booker: No, all flights are direct.

Mr. Lee: Perfect! I’m afraid to ask, but how much is it?

Ms. Booker: $800 dollars.

2) Checking In

Mr. Lee: Hi. I’m here to catch flight 513 to New York.

Ms. Shrimp: May I see your ticket please?

Mr. Lee: Here you are. Do you need to see my passport?

Ms. Shrimp: Any form of picture I.D. will do.

Mr. Lee: Hmmm…a photo I.D. I have my New Jersey driver’s license is that ok?

Ms. Shrimp: That will do. What an interesting picture! How old is it?

Mr. Lee: Actually it was taken just last year, but I had a shaved head and a beard. Can you still recognize me?

Ms. Shrimp: Barely. Will you be checking any luggage today?

Mr. Lee: Yes. One suitcase. I also have a carry – on bag.

Ms. Shrimp: Ok. Mr. Lee, you’re all set. Your flight leaves from gate 10. Boarding begins at 10:30

3） Lost Luggage

Mr. Lee: Hi. I came in on flight 513. Everyone else took their luggage off the conveyor belt, but mine doesn’t seem to be there.

Clerk: Let me check the computer. Uh- oh. Looks like your luggage is on its way to Paris.

Mr. Lee: You’re kidding. What am I going to do?

Clerk: Well, we can give you this lovely shaving kit and call you the minute your luggage arrives here. Just leave us a contact number.

Mr. Lee: You can reach me at 13661306917.

Clerk: Thank you. I am terribly sorry about this. It very happens. We do have a sophisticated tracking system, so I know we will find it soon. But we apologize for the inconvenience.

Mr. Lee: That’s ok. There wasn’t anything important in there anyway. The shaving kit more than makes up for many lost luggage.

Clerk: Wow! I have been working here for 15 years and you’re the first person to accept a lost luggage situation cheerfully.

Mr. Lee: I’ve had a lot worse problems than this traveling so it’s really no big deal.

4）Delayed Flight

Mr. Lee: Hi. I’m here for flight 514 returning to Beijing but the board shows there is a delay. How long of a delay is expected?

Counter Clerk: So far it looks like we will be leaving two hours late, but keep checking the departing flights status board just in case.

Mr. Lee: Do you think it’s safe to leave to get a quick bite?

Clerk: I think you should stay in the airport. Even though the delay is expected to be two hours, the flight departure could be announced any minute. Who knows?

Mr. Lee: What seems to be the problem?

Clerk: It seems there are some loose bolts on one of the wings. It happens all the time. No need to worry.

Mr. Lee: Umm…You know… Actually I was thinking of trying another airline. No need to hold my seat.

Ⅱ Two-way conversation

1. Set 1

Scenario

I’m going to describe a situation.

A company is planning to introduce a general training program for new staff. Talk together about the topics the company could include in the program and decide which 3 things you think are most important.

Here are some ideas to help you.

Candidates’ Card

General training program for new staff

Topics for training

² Equipment

² Computer skills

² Company organization

² Company rules

² Customer service

² Product training

² Health and safety

2. Set 2

Scenario

I’m going to describe a situation.

Some oversea clients are going to visit your company next week.

Talk together what to consider when organize a program for the visitors. Decide which 3 you think are most important.

Here are some ideas to help you.

Candidates’ Card

Program for visitors to the Company

Topics for program

² Business meetings

² Social activities

² Tour of company

² Assembly lines

² Business lunch arrangement

² Company presentation

² Sightseeing

² Banquet

3. Set 3

Scenario

I’m going to describe a situation.

You are going to find a job. Talk together about the topics you could include when you decide to apply for a particular job. Decide which 3 topics do you think are most important.

Here are some ideas to help you.

Candidates’ Card

Applying for the job

Topics for job description

² Responsibilities of post

² Salary

² Future development

² Financial benefits

² Opportunities for travel

² Chances of promotion

² Training

² Health insurance

4. Set 4

Scenario

I’m going to describe a situation.

Your company is going to rent offices. Talking together about the topics you could include when you decide to rent offices. Decide which 3 things you think are most important.

Here are some ideas to help you.

Candidates’ Card

Rent offices

² Location

² Facilities

² Size of units

² Security system

² Cost

² Services provided

² Transport connection

Ⅲ Discussion Strategy

考场策略：

１．开始应有简要的寒暄；

２．理解标题很重要；

３．表达尽量简洁，传达信息为第一要务；

４．话多不一定能取得考官好感。

第八讲

Ⅰ Business Dialogue

1） Flight Cancelled

Mr. Lee: Hi. I’m here for flight 513 to New York but I thought I heard the paging system announce that is cancelled. Is that true?

Clerk: I’m terribly sorry, sir, but I’m afraid it is true. That flight has been cancelled. Would you like to try to book tomorrow’s flight?

Mr. Lee: No way! I worked very hard so that I could leave on today’s flight. Are there seats on another airline?

Clerk: It’s possible. If you would like to book with another airline the line is right over there.

Mr. Lee: You mean that line over there of about 200 people?!

That the one. It seems that everyone is anxious to get to New York tonight.

Mr. Lee: This is a rotten way to start a vacation. I HATE lines! Can you book me on tomorrow’s flight?

Clerk: Certainly. You will also be receiving a 50% discount as our way of apologizing for the inconvenience.

2） Flight Overbooked

Counter Clerk: Good evening, Mr. Lee and thank you for choosing our airline. We have just discovered that this flight is overbooked. Would you like to volunteer to give up you seat?

Mr. Lee: Overbooked? Give up my seat? I don’t understand.

Clerk: From time to time we have situation in which there are more passengers than there are seats on the aircraft. That’s overbooked.

Mr. Lee: I know what overbooked is, I just don’t understand how that could happen?

Clerk: Actually it’s a common practice to overbook, as passengers often don’t take their flight as scheduled. Most of the time there is no problem but today, more passengers arrived than we have seats, so we really are overbooked.

Mr. Lee: So who has to stay behind?

Clerk: Well, first we ask for volunteers. If someone like yourself volunteers, they receive a free round trip ticket to be used within one year. If no one volunteers we just have to select someone.

Mr. Lee: Ok. I’ll volunteer. I could use a free ticket!

3） Talking to the Immigration Officer

Officer: Passport. Please. (Pause) Thank you. I’ll need to see your boarding pass as well.

Mr. Lee: Here you go.

Officer: How long are you planning to stay in Canada

Mr. Lee: Two weeks.

Officer: And where will you be staying?

Mr. Lee: I’ve got a hotel reservation at eh Marriott, where the conference on Sales and Technology is being held. I’ll take their shuttle bus from the airport.

Officer: OK, I’ve stamped your passport for a three – week tourist visa after this date stamped here, you’ll have to make sure to leave the country, or apply for an extension.

4） Going through Customs

Official: Did you pack this bag yourself? Has it been out of your possession at any time before check – in?

Mr. Lee: Yes, I packed it myself, and it hasn’t been out of my possession.

Official: Are you bringing in any plants or animal products?

Mr. Lee: No. Sir.

Official: Our sniffer dog seems to disagree. Do you mind if we look I your suitcase?

Mr. Lee: Not at all. Go right ahead.

Official: What’s this sir?

Mr. Lee: It’s traditional Chinese Medicine. I mix it with hot water like tea. Sorry. I forgot about it.

Official: What are these red things sir?

Mr. Lee: Oh no! I forgot about those too! Those are Chinese sausages for my Aunt Lily.

Official: I’m sorry sir, but you can’t take any of this into the country. We will also have to check your carry – on. Please step this way. Don’t be nervous; we’ll just look through it briefly and then if there are no further problems you’ll be free to go.

5） First Business Trip

John: I can’t attend meeting in Washington. I’ve proposed you as the most able substitute.

Mary: But I’ve never been on a business trip before!

John: It’s easy enough. Just make sure you keep track of all your expenses. The accounting department will reimburse you for all your meals and travel expenses.

Mary: So the company will pay for everything?

John: Yes, but when you send in your expense report, you also have to file a report summarizing your trip. It’s not just a big vacation, you know.

Mary: That sounds good. But what do you want me to do there?

John: I’ve already paved the way. You just have to give a presentation on what our products are. I will do the follow-up and close the sale.

Ⅱ Discussion Functional Sentences

（一） 开始某个话题

Let’s start with …

Shall we begin with …

So, the first item on the agenda is …

Linda, would you like to kick off?

（二） 结束某个话题

Right, I think that covers the first item.

Shall we leave that item?

If you don’t have anything else to add, …

（三） 转移话题

Let’s move on to the next item …

The next question on the agenda is …

Now let’s come to the question of …

（四） 打断对方

Excuse me, may I interrupt?

Just a moment, but …

Can I say something here?

Mark, sorry, …

Sorry to interrupt, but …

（五） 评价

1．同意

That’s a good point.

I agree with you. I can’t agree with you more.

I see what you mean.

Yes, …

That’s quite a good idea.

That’s absolutely true.

2．反对

I totally disagree with you.

I couldn’t agree less.

You must be joking!

（六） 询问对方意见

What do you think about this?

What’s your opinion on this?

Have you considered …

I haven’t heard your opinion about …

（七） 表达自己观点

I think/feel/believe that …

You mentioned that …, but, in my view …

In my opinion, we should …

I’d like to point out …

Let me emphasize …

My view is that …

Just let me finish.

（八） 评论

That’s a good idea/an excellent idea.

That’s very interesting.

I’m sure we’d all agree with that.

That’s a very good point/an important point.

（九） 要求对方澄清观点

I don’t see what you’re getting at.

I’m not sure what you mean.

I’m not sure what you are saying.

It’s not clear what you mean.

（十） 避免跑题

We’re missing the point.

We’re getting off the point.

Let’s get back to the main point.

It’s not on the agenda, but …

（十一） 回应

That’s marvelous.

That’s great.

That’s fine.

OK.

All right.

I see your point.

I understand your concern.

更加口语化的表达方式

1. 口语化表达简单同意

a. Yeah!

b. How true!

c. Exactly!

d. Absolutely!

e. Well said!

f. You got it!

g. You bet!

h. That’s for sure.

i. My opinion exactly!

2. 表同意

a. I share your view on that!

b. Oh, yes, I couldn’t agree with you more, you are genient!

c. Okey, you are the doctor.

d. I don’t think anyone would disagree.

e. I have no problem with that.

f. I couldn’t have said it better.

g. I wish I had said that.

h. I am with you there.

i. I think I will go along with your proposal.

3. 部分同意

a. Could be!

b. Yes, you’ve point there.

c. So it seems!

d. So to speak!

e. In the manner of speaking.

f. I agree with much of what you said.

g. That’s one way of looking at it, I admit.

4. 口语化表达不同意

a. Not really.

b. Not at all.

c. Of course not.

d. No way.

e. Not a chance.

5. 不同意

a. Do you really think so?

b. I am not convinced.

c. Don’t speak too soon.

d. I will believe it when I see it.

e. I’m afraid we don’t see eye to eye on this.

f. That was not the case.

6. 强不同意

a. No, I don’t agree. Don’t waste your breath.

b. You must be joking. / kidding

c. You can’t be serious.

d. You are way off base.

e. You don’t know up from down.

f. Over my dead body.

g. I wasn’t born yesterday.

h. That’s ridiculous.

i. It’s pure fiction.

j. Non-sense!

k. Bullshit!

l. That’s out of the question!

第九讲

Ⅰ Business Dialogue

1） Looking for a Hotel

Desk Clerk: Comfort Inn, may I help you?

Mr. Lee: I’m looking for a hotel near the convention center

Desk Clerk: You’re in luck! We’re just a two-minute drive from there. Would you like to make a reservation?

Mr. Lee: Not just yet. I have one or two questions. How much for a single?

Desk Clerk: During the peak season, a single room goes for 50 dollars a night. But we’ve got a Single Saver special going on right now – only $30 a night. And we’ve also extended our checkout time to 2:00 in the afternoon. And since it’s low season you might consider taking a double for $50 or a suite for $60.

Mr. Lee: That is good deal. Since this is a working trip. I wonder if you have meeting rooms where I can get together with some clients?

Desk Clerk: Yes, we have five meeting rooms, of various sizes. We can accommodate large meetings and small, informal gatherings as well. Of course, if you have many small meetings, you might consider checking into a suite and working from there. We also have Internet hook – ups in each room. It’s perfect for the business traveler.

Mr. Lee: That sounds great. Do you accept checks?

Desk Clerk: I’m sorry, sir; we don’t. But we do accept all major credit cards.

2） Checking into a Hotel

Desk Clerk: Good evening sir. Welcome to the Comfort Inn.

Mr. Lee: Hello. I have a reservation, under the name Lee, Leo Lee.

Desk Clerk: Hmmm. I’m not sure if we have you down here. How do you spell your last name?

Mr. Lee: It’s L-e-e.

Desk Clerk: Oh, right. You’re in our system. I was just looking under Li. So, we’ve got you down for a Business Suite for three days. If I could just have your credit card, I’ll process your check – in while you fill out our resident’s form.

Mr. Lee: You mean I have to pay now?

Desk Clerk: Oh no, we just make an impression of your card using our credit card machine. It’s in lieu of a deposit. If everything is OK when you check out, we give it back to you then. It’s pretty standard practice.

Mr. Lee: I see. I guess you can tell I don’t travel much.

Desk Clerk: (later) Here’s your card, sir. You’re all checked in. Let me just tell you about a few of our services. We have free breakfast in the lounge from 7:00-9:00. You call the receptionist to arrange for a wake – up call if you like. And checkout time is 2:00. If you check out later than that, we will charge you for an extra half – day. Jimmy here is going to take you up to your room.

3）Checking out of the Hotel

Desk clerk: Mr. Lee. All ready to check out? We’ve already prepared your bill, and housekeeping has done a quick check of the room. How will you be paying?

Mr. Lee: I’d like to use my MasterCard, if I could. (Looking at bill) Hey, wait a minute! This is bit more than I expected. Why is it so high?

Desk clerk: The bill is itemized, so take some time to look through it and make sure we’ve charged you for the correct services. Most of you extra charges were for phone calls and room service. What’s this here – “house stock”?

That’s the mini – bar. Each day we check what’s missing and restock it. The items you consume are put on your bill.

Mr. Lee: I had no idea – and look at these charges for movies!

Desk clerk: Those are for pay – per- view movies. Each time you selected a movie, the entertainment system prompted you to confirm that you really wanted it, right?

Mr. Lee: Yes, that’s right. But I had no idea I would be charged for all this. Thank goodness my company will let me reimburse all this.

4）Checking out of the Hotel

Guest: I’m ready to settle the bill.

Desk Clerk: I hope you enjoyed your stay.

Guest: Definitely! Very relaxing.

Desk Clerk: Good. Right, that comes to $1,500.

Guest: What? I only stayed three nights.

Desk Clerk: That’s right, sir. Three nights at 500 dollars a night …that comes to $1,500.

Guest: But your brochure said that this was a package deal and the hotel’s services were all – inclusive.

Desk Clerk: Yes, of course. The meals and excursions were included in the hotel price.

Guest: But why are you overcharging me almost a thousand dollars? 250 dollars a night, times three nights should just be $750.

Desk Clerk: I’m sorry sir. The 250-dollar rate is based on double occupancy. That means it’s 250 per person. The room itself is 500 dollars a night.

Guest: Perhaps I could talk to your manager?

Desk Clerk: of course. Just a minute, I’ll get her.

5） complaint

Hotel Manager: I’m Miss Sherman. What seems to be the problem?

Guest: Well, apparently I’ve run up quite a bill. I was under the impression that the Junior Executive Holiday Package only cost 250 dollars per night. I’ve just been informed that it’s actually 500 dollars per night.

Hotel Manager: That’ true. For the Junior Executive Room …three nights … yes, your bill should be $1,500.

Guest: But I definitely was led to believe that a three – night stay would be $750.

Hotel Manager: The advertised rate is based on double occupancy.

Guest: When I booked the room, your staff didn’t mention this. And the brochure and your promotional mailings do not mention that.

Hotel Manager: Are you quite sure?

Guest: Yes. Have a look.

Hotel Manager: I see. I had no idea our advertising was so misleading. It is here, but it’s in the fine print on the last page.

Guest: Perhaps you could arrange to provide me with a new bill that reflects the advertised rate.

Hotel Manager: normally I couldn’t do that. But under the circumstances, I’ll see what I can arrange. Customer satisfaction is our primary aim.

Guest: Thank you.

Ⅱ Discussion Sample

Set 1

Scenario

I’m going to describe a situation.

Here are some ideas to help you.

Candidates’ Card

General training program for new staff

Topics for training

² Equipment

² Computer skills

² Company organization

² Company rules

² Customer service

² Product training

² Health and safety

Equipment

Since the equipments are hi-tech and complex. The company should instruct the staff how to use it. The staff should know how to maintain the equipment they use, and how to deal with the little problem they might encounter.

Computer skills

The staff should know computer structure and the software they will use. Basic skill is typing both English and Chinese. They must know how to use the internet, how to send and receive e-mails.

Company organization

Let the staff know the company structure, what sort of work that any department does. Then the staff may know the relationship between the departments. They will know better that how to cooperate with each other.

Company rules

The company rules play an important role in the routine work. It’s very strict that any staff who breaks it will get trouble. Learn to follow the rules is the very thing the staff do every day.

Customer service

Every staff should know how to meet the customer needs. They must know first how to help with customers, then they must have fast reaction till the customers get satisfied.

Product training

Make sure that the staff know how to use their products. Some of them have to know the structure and the function of the products.

Health and safety

Give the staff the concept that work efficiently meantime they must keep healthy and guarantee operate in safety.

Set 2

Scenario

I’m going to describe a situation.

Some oversea clients are going to visit your company next week.

Talk together what to consider when organize a program for the visitors. Decide which 3 you think are most important.

Here are some ideas to help you.

Candidates’ Card

Program for visitors to the Company

Topics for program

² Business meetings

² Social activities

² Tour of company

² Assembly lines

² Business lunch arrangement

² Company presentation

² Sightseeing

² Banquet

Business meetings

The meeting should be very formal, introduce each other, discuss the plan you are making, show your sincerity to the clients.

Social activities

Show the oversea clients more about your city, the culture, the history of the city, try to meet the clients taste, draw more interests from the clients toward you.

Tour of company

The clients may want to know the production ability, or how the company departments work, it is a vital part of their decision that whether do business with other.

Assembly lines

The assembly lines show how much technology in your production. If the clients are satisfied with the lines, they generally will trust your production ability.

Business lunch arrangement

The best place for business lunch may be cafeteria. While the clients enjoy the food they choose, you can also discuss a little about your plan, or exchange the feeling that come to the company.

Company presentation

Mostly, company presentation always introduce the company, the advantages of the company, give a warm welcome to the oversea clients, show sincerity to others, make hope that having a good cooperation.

Sightseeing

Take the clients to the scenic spots, historical events, make them feel relax, and enjoy the city, enjoy the people there. The main purpose might be to let them enjoy the time staying in the city.

Banquet

This is the best way show your welcome to the clients. The Banquet should invite all the administration staff, have relaxed atmosphere. The most important is to let the clients feel your company’s prosperity.

第十讲

ⅠTips on Making Friends with Foreigners

Don’ts

Don’t think all foreigners speak English.

Don’t invade their personal space.

Don’t ask them personal questions.

Don’t ask them to be your free English teacher.

Don’t stereotype them.

Don’t insist on paying.

Don’t stare

Do’s

Do ask, “What do you do?”

Do ask, “How long have you been in china?”

Do ask, “Where are you from?”

Do offer asisitance.

Do offer inside information.

Do treat when helped.

Do mix Chinese and Englsih.

Do keep in touch.

Do invite them to your home.

Do vary topics of conversation.

Ⅱ Interview Question

1. What do you consider your major strength?

A. self-motivated

B. hard working and honest

C. look for better ways of doing the work

D. good interpersonal relationships

2. What do you consider your major weakness?

I cannot leave a job half-done and usually find myself thinking of possible solutions to problems while I am driving to work or in the shower. I also know I spend too much time in my work. I can't get enough leisure time.

3. Why do you want to leave your present job / previous job?

There is no room for my career growth and promotion I want in my previous job. So I'm looking for a company, which recognizes and rewards hard workers.

There is room for improvement in your work, It is not as good as it could be.

My reason for leaving my present employer is that I am desirous of getting broader experience in trading.

I am leaving my present job in order to improve my position and have more responsibility.

4. What is it about this job that interests you? / Why do you want to join our company?

Your company enjoys a good reputation in this field. I've heard you take care of your employees and offer good salaries and benefits.

Your company is well respected in this field. I have heard nothing but good things about your company.

I've heard you take care of your employees and offer good salaries and benefits.

5. Why do you think you are qualified for this position?

I graduated from Beijing University in 1993, and hold a Bachelor of Science degree in Computer Science. Therefore, I have a firm knowledge background in this field.

I have spent the last 3 years working specially in this field. I think I can bring a lot of experience and knowledge with me.

Yes. Because I do believe that my qualifications and experience perfectly match what you are looking for.

Yes. Because I have the experience you are looking for，and think I will be one of the best in this field.

Yes. I know exactly what's involved. I am a hard worker and will perform to the best of my ability.

6. What salary do you expect?

This will be my first job and I lack experience, so I hesitate to suggest a salary.

I don't mind if I start with a low salary because it is my first time to hunt for a job and I lack experience. I'll leave it to you, because I'm not in the position to ask for a certain salary at present."

I think we can reach an agreement on the salary if I can be sure that there is a good chance to advance in this company.

I believe you must have a standard starting salary, which should be satisfactory.

I am making RMB2000 a month at my present work. I should expect not lower than RMB3000 a month.

One good qualified man is better than a score of men. I can handle this work quite easily by myself and you will end up saving money if you pay me RMB4000 a month.

7. What type of people do you prefer working with?

I like working with all types of people.

I like working with people who work well under pressure.
I can work with anyone as long as they are honest.

Occasionally I might run into a conflict with someone. When this happens, I usually focus on what the conflict is about rather than on personalities. I find that approach helps me to maintain a successful relationship with anyone and often leads to resolution and strengthened relationships.

If the solution is an easy one and not time consuming I will help my teammate. Otherwise I will tell him to wait till I finish my project and then I will help him.

8. Tell me about yourself?

Ever since I was a child…

to be fascinated with sth.

talent

to be heavily involved in sth.

elaborate on

9. Where would you like to be in 5 years?

I would like to follow the management career path

I would like to try the secretary career track

I'd like to be a senior manager of your company in five years.　　

Although it's certainly difficult to predict things far into the future, I know what direction I want to develop toward. Within five years, I would like to become one of the best engineers in your company.

“I would like to become the expert that others rely upon. And in doing so, I feel I will be fully prepared to take on any greater responsibilities that might be presented in the long term."

In five years I want to be a valuable part of this company and help it to reach its goal. I also want to manage a challenging project and bring in latest technology that will benefit the company.

In the next five years, I want to learn new things, gain more experience and increase my value to your company. I want to learn my job well and eventually to achieve a position of higher responsibility within your company.

In the next five years, I will not plan on moving or going back to school, I want to stay with this company for many years, and expect I would be very happy with this job.

10. Tell me something about your educational background.

I've taken every class the college has to offer in the field and also completed an independent study project specifically in this area.

It seems as if organizations are more dependent than ever on the ability of employees to be articulate both orally and in writing. I am constantly taking advantage of opportunities to develop my oral and written communication skills.

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